Residents' FAQ

Claiming Of CDC Vouchers | Spending Your CDC Vouchers

General Information About the CDC Vouchers Scheme

• What is the CDC Vouchers Scheme 2024 (June)? How does it differ from CDC Vouchers Scheme 2024 (January)?
  
  CDC Vouchers Scheme 2024 (June)
  From 25 June 2024, each Singaporean household can claim an additional $300 in CDC Vouchers 2024 (June) digitally at go.gov.sg/cdcv. This is on top of the $500 worth of CDC Vouchers distributed in January 2024.
  
  The CDC Vouchers Scheme 2024 (June) is part of the $1.9 billion enhancement to the Assurance Package announced by then Deputy Prime Minister and Finance Minister Mr Lawrence Wong during Budget 2024. The package aims to provide more immediate support for Singaporean households and help defray daily expenses.
  
  The value of the $300 CDC Vouchers 2024 (June) will be allocated equally (i.e., $150 each) to be spent at participating heartland merchants and hawkers, or at participating supermarkets. une).
  
  CDC Vouchers Scheme 2024 (January)
  From 3 January 2024, each Singaporean household can claim $500 in CDC Vouchers 2024 digitally at go.gov.sg/cdcv. These vouchers are part of the Government’s continuing efforts to help Singaporean households cope with daily expenses.
  
  The vouchers were announced by Deputy Prime Minister and Finance Minister Mr Lawrence Wong as part of Budget 2022, Budget 2023, and the $1.1 billion Cost-of-Living Package in September 2023. The value of the $500 CDC Vouchers 2024 (January) will be allocated equally (i.e., $250 each) to be spent at participating heartland merchants and hawkers, or at participating supermarkets. Singaporean Households have until 31 December 2024 to claim and spend their CDC Vouchers 2024 (January).
  
• Who is eligible for the CDC Vouchers Scheme?

  Each Singaporean household will be able to claim $300 worth of CDC Vouchers 2024 (June) via the website go.gov.sg/cdcv. This is on top of the $500 worth of CDC Vouchers distributed in January 2024.

• How do I/my household apply for the CDC Vouchers Scheme?

  All Singaporean households will receive a notification letter on how to claim their CDC vouchers at go.gov.sg/cdcv.

  Only one member representing the household needs to make the claim digitally via Singpass at go.gov.sg/cdcv.

• Why are the CDC vouchers in fixed denominations? / Can we choose or key in the exact amount of vouchers we want to use (for example, $1.50)?

  The vouchers are in fixed denominations because it is less confusing for residents, especially the digitally less-savvy, and reduces the chance for errors to occur when residents key in the amount.

  The CDCs and Govtech had several rounds of consultations with residents and merchants to gather feedback on the design of the denominations.

  For the CDC Vouchers to be used at heartland merchants and hawkers, the fixed denominations of $2, $5 and $10 allow residents to make purchases at different heartland shops and hawkers. For example, residents may patronise mini-marts or mom-and-pop shops, to purchase groceries or other essential household items, and services such as dental clinics, or hair salons.

  For the CDC Vouchers to be used at supermarkets, the larger denominations of $10 will come in handy as the purchase amounts are typically larger due to the nature of goods sold at supermarkets.

• Can the vouchers be shared with my household members?

  The vouchers can be shared with your household members via the following method.

  1. Click on “Share” button to copy the unique voucher link
  2. Paste into any preferred messaging apps e.g. SMS/ Whatsapp/ Telegram. Please refer to diagram below for illustration.

  Recipients are advised to be careful with sharing unique voucher links with others, as this would allow others to spend the household’s vouchers. To ensure that you safekeep your unique voucher links, we urge you to share only when necessary and to the right parties. We seek your understanding that there will be no reinstatement made for vouchers that were shared erroneously.

  Click on "Share" to share the voucher link with family members	Illustration of voucher link shared via Whatsapp

• On some other e-payment platforms, the customers scan the merchant's QR code to make payment. For the CDC Vouchers Scheme, why must merchants scan the customer's voucher QR code instead?

  CDCs in partnership with Open Government Products, GovTech, had previously tested the model in which the customer scans the merchant’s QR code. While this is technically possible, we identified it would come with the following drawbacks:

  a) If customers were to scan merchants’ QR, all citizens will need to download a mobile app.

  b) Digitally less-savvy residents would be excluded from the scheme if they do not download an app or have an e-wallet, unless we specially cater for paper vouchers on top of the e-wallet.

  c) We have also found through previous trials with residents that selecting the exact amount to be spent (as in an e-wallet model) was confusing for some residents and error prone.

  To ensure that the digital system caters to both digitally savvy and less-savvy residents, we have designed the digital solution such that merchants and residents will have the same workflow regardless of whether digital or paper voucher is used -- i.e., residents will present the digital/ paper voucher, and merchants will scan digital/paper vouchers.

• What is the voucher claiming and expiry date for CDC Vouchers 2024?

  The CDC Vouchers 2024 (June) can be claimed digitally at go.gov.sg/cdcv from 25 June 2024. Singaporean households who have yet to claim their CDC Vouchers 2024 (January) can do so via the same website at go.gov.sg/cdcv. Both sets of vouchers expire on 31 December 2024.

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Claiming Of CDC Vouchers

• How do I claim or retrieve my household's CDC Vouchers 2024 (June)? Do I need to re-claim the vouchers if I have already claimed my January 2024 CDC Vouchers?

  Yes. Claiming process remains the same as past tranches of CDC Vouchers. Only one member representing the household needs to make the claim digitally via Singpass at go.gov.sg/cdcv.

  1) Visit go.gov.sg/cdcv , select CDC Vouchers 2024 (June) and login with Singpass to claim your June 2024 vouchers. If you have not already claimed your CDC Vouchers 2024 (January), you may do so via the same link.

  2) You may also use go.gov.sg/cdcv to retrieve your previous voucher link by logging in to Singpass again.

  3) The voucher link will be sent via SMS from RedeemSG (before 1 July) or gov.sg (from 1 July onwards), that will contain both the CDC Vouchers for using at participating heartland merchants and hawkers, and at participating supermarkets. Please note that this voucher link will differ from all previous rounds of CDC Vouchers, including the CDC Vouchers 2024 (January). The CDC Vouchers 2024 (June) and CDC Vouchers 2024 (January) can be used till 31 December 2024. You can refer to the step-by-step infographics or the notification letter on how to claim and spend the $500 CDC Vouchers.

• What do I need to claim the vouchers?

  You will require a valid Singpass account and smartphone to login and claim your vouchers. Singpass is needed to verify your identity and prevent fraudulent claims on behalf of your household.

  Please refer to the step-by-step infographics on how to claim your household’s June 2024 CDC vouchers or the notification letter.

• I encountered problems with accessing my Singpass account or I have forgotten my Singpass password. What can I do?

  Please refer to the following link for a list of Frequently Asked Questions on Singpass. Alternatively, you may visit a Singpass counter located in all Community Centres/Clubs (CC) across Singapore for assistance.

• If I have already claimed my CDC Vouchers from the previous tranche (January 2024), do I need to claim the CDC Vouchers 2024?

  Yes, the CDC Vouchers Scheme 2024 (June) is a new tranche. Both vouchers from the previous CDCV 2024 (January) and current CDCV 2024 (June) tranche will expire on 31 December 2024.

  Visit go.gov.sg/cdcv, select CDC Vouchers 2024, and login with Singpass to claim your vouchers.

• Can I ask a non-household member to claim my vouchers on behalf of my household?

  Yes, you may authorise a non-household member to claim your household vouchers. He or she should bring along your notification letter sent to your household, a completed Authorisation Form for CDC Vouchers Scheme 2024 (January) or Authorisation Form for CDC Vouchers Scheme 2024 (June) and necessary supporting documents (specified in the authorisation form) to the CC.

• What if I submitted the wrong mobile number?

  When you sign up for your vouchers, a One Time Password (OTP) will be sent to the mobile number you have keyed in for verification. If you had keyed in the wrong mobile number, you will not receive the One Time Password and you can return to the previous page to key in your mobile number again.

  Vouchers will only be sent after you have verified your mobile number, which helps to ensure vouchers will not be sent to the wrong mobile number.

  

  One Time Password will be sent to your registered mobile number.

  

  Vouchers will be sent to your verified mobile number.

• How can I verify that the SMS link I received is a legitimate link?

  The SMS is identifiable by the sender named "RedeemSG” (before 1 July) or “gov.sg” (from 1 July onwards). Please also check that your unique voucher link starts with the following prefix https://voucher.redeem.gov.sg. Do not trust vouchers starting with other prefixes.

  

  A typical SMS from RedeemSG or gov.sg will look like the screenshot above. Please note that the masked NRIC portion and exact voucher link URL blurred will vary.

• What happens if I accidentally delete the SMS? Can I retrieve the SMS?

  To retrieve the voucher link for CDC Vouchers 2024, please visit go.gov.sg/cdcv and login with Singpass again. You will be able to get the voucher link sent to you via SMS.

• What should I do if my household’s vouchers have already been claimed by someone else?

  If someone else has claimed the vouchers, the page will display the name of the family member who has claimed the vouchers on behalf of the household after you have completed the login with Singpass. You may wish to check with that household member.

  Should the individual belong to another household staying at the same address, please visit your nearest CC to apply for the CDC Vouchers. Please bring along the following supporting documents: your NRIC, and any one of the relevant documents to show proof of household (e.g proof of previous overseas employment / proof of overseas address / tenancy agreement / proof of new resident e.g. taking/handing over keys)

• I do not have a mobile phone or digital device. What should I do?

  Please seek help from your family members for assistance to claim the vouchers.

  If you are unable to seek help, you can approach the nearest Community Centres/Clubs for assistance to print the vouchers. Please bring along your notification letter, your Identification Card (IC) and ensure you have a valid Singpass account.

  To find out the location of your nearest CC, please key in your postal code in the district locator (scroll to the bottom of the page to "Find out your district's information here").

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Spending Your CDC Vouchers

• Am I able to use the CDC Vouchers across all districts beyond my residential constituency?

  Yes.  The CDC vouchers can be used at all participating heartland merchants, hawkers and supermarkets island wide. You can visit go.gov.sg/cdcvouchers to find out where to spend your CDC Vouchers.

  You can also identify participating heartland merchants and hawkers with the teal-coloured “CDC Voucher” decal displayed at shopfronts. Reference of the CDC Voucher decal:
  

  Similarly, you can also identify participating supermarkets with the yellow-coloured “CDC Supermarket Voucher” decal displayed at storefronts. Reference of the CDC Supermarket Voucher decal:
  

• Is there a maximum number of vouchers I can spend per purchase?

  There is no limit to the number you can spend per purchase. However, you can only stack a maximum of 15 digital vouchers per QR code to ensure that the QR code remains scannable by merchants.

• Do I get my change back if the purchase (e.g. $8) is less than the amount of digital vouchers that I want to spend (e.g. $10)?

  Similar to other vouchers like supermarket vouchers, there will be no change provided if the purchase amount is less than the vouchers used.

  For example, if the cost of item is $6,

  Value of Vouchers Used (in $2, $5 and $10 denominations for heartland merchant purchases)	Unused amount/value
  $7.00	No change will be issued by merchant
  $5.00	Resident to top-up the difference of $1.00 using cash

• How do I spend the vouchers? Do I need to download a mobile application to scan the merchant QR code to make payment?

  There is no need for residents to download any mobile application. Simply claim your vouchers by going to go.gov.sg/cdcv. The voucher link will be sent to your verified mobile number. You can then use the voucher by presenting the QR code vouchers at participating hawkers and heartland merchants, or participating supermarkets identified by the CDC Vouchers teal or yellow decal.

• How do I verify that the merchant has successfully deducted my vouchers?

  When the merchants scan your QR code, they will see a confirmation on their RedeemSG Merchant app which will show that the scanning of your voucher is a success. At the same time, your QR code will be updated to “Redeemed” status. Spent vouchers will also be marked as ‘Redeemed’ on your unique voucher link and you can also view your transaction history on the main vouchers landing page.

  
  

  
  

• What happens if I accidentally misplaced my printed vouchers?

  Any misplaced vouchers may be used by anyone who picks it up. You may request for a re-print of your remaining vouchers at the CCs. However, a new set of CDC Vouchers will not be issued. Recipients are advised to exercise personal responsibility in safekeeping their vouchers as they are equivalent to cash.

  Please note that the vouchers are non-refundable and/or non-exchangeable.

• How do I find out how much value is left for my CDC vouchers?

  You may access your voucher link found in the SMS sent by RedeemSG or gov.sg to find out the remaining balance of your CDC Vouchers. The value is shown on the respective tabs.

  

• Am I able to use the CDC vouchers online?

  The vouchers cannot be used for e-commerce or online transactions.

• Any restricted items that the vouchers cannot be used for?

  As per our Terms and Conditions available here, the vouchers are not valid for purchase of: 1.             Lottery products
  2.             Petrol
  3.             Diesel
  4.             Alcohol
  5.             Cigarettes

• Previously the CDCs provided an option for residents to donate their CDC Vouchers 2023. Similarly, can I donate my 2024 vouchers for a good cause?

  From 1 December 2024 to 31 January 2025, residents will be able to donate their unused CDC Vouchers 2024 (January) and CDC Vouchers 2024 (June) to participating charities here. The CDC Vouchers 2024 will expire on 31 December 2024 and all Singaporean households are encouraged to utilise their vouchers within the validity period.

• This year, the scheme is targeted to support households in their daily expenses. Will more be done to help the less privileged?

  The CDC Vouchers Scheme is one part of the Government’s Assurance Package to help Singaporean households cope with daily expenses. The objective of the CDC Voucher Scheme is to support Singaporean households with daily essentials. The Government Budget includes other schemes to tap on for those who may require further assistance.

• I received an SMS asking me to key in my NRIC and personal details to claim my CDC Vouchers. Is it a scam?

  Do not click on the link or reply. CDCs or RedeemSG will never send any SMSes asking for your personal information or banking details to claim your CDC Vouchers. If you detect any suspicious messages relating to RedeemSG or gov.sg or CDC Vouchers, please contact PA at 62255322, or submit the information online at https://www.police.gov.sg/I-Witness or call 1800 255 0000 to make a police report.

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