Residents' FAQ

Claiming Of CDC Vouchers | Spending Your CDC Vouchers

General Information About the CDC Vouchers Scheme

• What is the CDC Vouchers Scheme 2025?

  CDC Vouchers Scheme 2025 (January)

  From 3 January 2025, each Singaporean household can claim $300 in CDC Vouchers 2025 digitally at go.gov.sg/cdcv. The CDC Vouchers Scheme 2025 (Jan) is part of the $1.9 billion enhancement to the Assurance Package announced by then Deputy Prime Minister and Finance Minister Mr Lawrence Wong during Budget 2024. The package aims to provide more immediate support for Singaporean households and help defray daily expenses.
  
  The value of the vouchers will be allocated equally (i.e. $150 each) to be spent at participating heartland merchants and hawkers, or at participating supermarkets. Singaporean households have until 31 December 2025 to claim and spend their CDC Vouchers 2025.

  CDC Vouchers Scheme 2025 (May)

  As announced in Budget 2025, all Singaporean households will receive an additional $800 in CDC Vouchers to help with daily expenses. The vouchers are distributed in two tranches — $500 in May 2025 and $300 in January 2026. This is in addition to the $300 CDC Vouchers given on 3 January 2025. Therefore, all Singaporean households will receive a total of $800 CDC Vouchers in 2025. The May 2025 tranche, available from 13 May 2025, continues to provide essential support, with $250 allocated for use at participating hawkers and heartland merchants, and $250 for participating supermarkets.
• Who is eligible for the CDC Vouchers Scheme?

  Each Singaporean household will be able to claim $500 worth of CDC Vouchers 2025 (May) via the website go.gov.sg/cdcv.

• How do I/my household apply for the CDC Vouchers Scheme?

  Only one member representing the household needs to make the claim digitally via Singpass at go.gov.sg/cdcv.

• Why are the CDC vouchers in fixed denominations? / Can we choose or key in the exact amount of vouchers we want to use (for example, $1.50)?

  The vouchers are in fixed denominations because it is less confusing for residents, especially the digitally less-savvy, and reduces the chance for errors to occur when residents key in the amount.

  The CDCs and Govtech had several rounds of consultations with residents and merchants to gather feedback on the design of the denominations.

  For the CDC Vouchers to be used at heartland merchants and hawkers, the fixed denominations of $2, $5 and $10 allow residents to make purchases at different heartland shops and hawkers. For example, residents may patronise mini-marts or mom-and-pop shops, to purchase groceries or other essential household items, and services such as dental clinics, or hair salons.

  For the CDC Vouchers to be used at supermarkets, the larger denominations of $10 will come in handy as the purchase amounts are typically larger due to the nature of goods sold at supermarkets.

• Can the vouchers be shared with my household members?

  The vouchers can be shared with your household members via the following method.

  1. Click on “Share” button to copy the unique voucher link
  2. Paste into any preferred messaging apps e.g. SMS/ Whatsapp/ Telegram. Please refer to diagram below for illustration.

  Recipients are advised to be careful with sharing unique voucher links with others, as this would allow others to spend the household’s vouchers. To ensure that you safekeep your unique voucher links, we urge you to share only when necessary and to the right parties. We seek your understanding that there will be no reinstatement made for vouchers that were shared erroneously.

  Click on "Share vouchers" to share the voucher link with family members	Illustration of voucher link shared via Whatsapp

• On some other e-payment platforms, the customers scan the merchant's QR code to make payment. For the CDC Vouchers Scheme, why must merchants scan the customer's voucher QR code instead?

  CDCs in partnership with Open Government Products, GovTech, had previously tested the model in which the customer scans the merchant’s QR code. While this is technically possible, we identified it would come with the following drawbacks:

  a) If customers were to scan merchants’ QR, all citizens will need to download a mobile app.

  b) Digitally less-savvy residents would be excluded from the scheme if they do not download an app or have an e-wallet, unless we specially cater for paper vouchers on top of the e-wallet.

  c) We have also found through previous trials with residents that selecting the exact amount to be spent (as in an e-wallet model) was confusing for some residents and error prone.

  To ensure that the digital system caters to both digitally savvy and less-savvy residents, we have designed the digital solution such that merchants and residents will have the same workflow regardless of whether digital or paper voucher is used -- i.e., residents will present the digital/ paper voucher, and merchants will scan digital/paper vouchers.

• What is the voucher claiming and expiry date for CDC Vouchers 2025 (January) and CDC Vouchers 2025 (May)?

  The CDC Vouchers 2025 (January) can be claimed from 3 January 2025. The CDC Vouchers 2025 (May) can be claimed from 13 May 2025. Both sets of vouchers expire on 31 December 2025.

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Claiming Of CDC Vouchers

• How do I claim or retrieve my household's CDC Vouchers 2025 (May)?Do I need to re-claim the vouchers if I have already claimed my January2025 CDC Vouchers?

  Yes. Claiming process remains the same as past tranches of CDC Vouchers. Only one member representing the household needs to make the claim digitally via Singpass at go.gov.sg/cdcv.

  1) Visit go.gov.sg/cdcv, select CDC Vouchers 2025 (Jan) or CDC Vouchers 2025 (May) and login with Singpass to claim your vouchers.

  2) Upon successful claim, you will receive the voucher link via SMS.

  To retrieve the voucher link,
  1) You may also visit go.gov.sg/cdcv
  2) Select CDC Vouchers 2025 (Jan) or CDC Vouchers 2025 (May), and log in with Singpass to retrieve your previous voucher link.
  3) Existing voucher link will be sent via SMS.
  Do note that there are two separate voucher links, and both are valid until 31 December 2025.
  You can refer to the step-by-step infographics on how to claim and spend the CDC Vouchers.

• What do I need to claim the vouchers?

  You will require a valid Singpass account and smartphone to login and claim your vouchers. Singpass is needed to verify your identity and prevent fraudulent claims on behalf of your household.

  Please refer to the step-by-step infographics on how to claim your household’s CDC vouchers on go.gov.sg/cdcv.

• Why are notification letters not issued for this tranche of CDC Vouchers?

  After six tranches of CDC Vouchers Scheme, residents are familiar with the claim and spend process of CDC Vouchers, making hardcopy notification letter as reminder less necessary. As such, as part of CDCs’ commitment towards environmental sustainability, it was decided not to issue any hardcopy letters for this tranche of CDC Vouchers. Information on CDC Vouchers 2025 (May) will be announced through official channels (such as the CDC Vouchers Scheme website, HDB Digital Display Panels, noticeboards at CCs) and media outlets. For assistance, residents can approach any of their Community Centres/Clubs during their opening hours.

• What should be the sender ID of the CDC Vouchers link be Is it gov.sg or RedeemSG?

  From 1 July 2024, the Singapore government has launched a new security measure - gov.sg, a single SMS Sender ID to be used across government agencies. This whole-of-government effort to transition to a single SMS Sender ID will make it easier for the public to verify authentic government communications, with greater confidence and accuracy. Moving forward, the public can expect SMSes from government agencies to come from the gov.sg SMS Sender ID, and not from individual government agencies' Sender IDs. PA/CDC aligns with this national effort to help residents access and respond to legitimate communications from the government, such as the CDC Vouchers Scheme.
  
  However, though uncommon, residents may also receive their SMS from the sender ID RedeemSG. These messages are also legitimate and residents should not be alarmed.

• I encountered problems with accessing my Singpass account or I have forgotten my Singpass password. What can I do?

  Please refer to the following link for a list of Frequently Asked Questions on Singpass. Alternatively, you may visit a Singpass counter located in all Community Centres/Clubs (CC) across Singapore for assistance.

  If you have forgotten your Singpass password, you may reset your password online by following these steps here: https://go.gov.sg/singpass-password-reset-guide . If you require further assistance with your Singpass account, please contact the Singpass Helpdesk by filling out this form: https://go.gov.sg/singpass-feedback-issue , and a helpdesk officer will get in touch with you. Alternatively, you may call the Singpass Helpdesk at 6335 3533, or visit a Singpass counter located at Community Centres/Clubs (CC) and ServiceSG Centres in Singapore. To locate a Singpass counter near you, please go to https://go.gov.sg/singpass-counters.
• If I have already claimed my CDC Vouchers from the previous tranche (January 2025), do I need to claim the CDC Vouchers 2025 (May)?

  Yes, the CDC Vouchers Scheme 2025 (May) is a new tranche.

  Visit go.gov.sg/cdcv, select CDC Vouchers 2025 (May), and login with Singpass to claim your vouchers.

• Can I ask a non-household member to claim my vouchers on behalf of my household?

  Yes, you may authorise a non-household member to claim your household vouchers. He or she should bring along your notification letter sent to your household, a completed Authorisation Form for CDC Vouchers 2025 (January) or Authorisation Form for CDC Vouchers 2025 (May) and necessary supporting documents (specified in the authorisation form) to the CC.

• What if I submitted the wrong mobile number?

  When you sign up for your vouchers, a One Time Password (OTP) will be sent to the mobile number you have keyed in for verification, to ensure vouchers will not be sent to the wrong mobile number. If you had keyed in the wrong mobile number, you will not receive the One Time Password and you can return to the previous page to key in your mobile number again.

  Vouchers will only be sent after you have verified your mobile number, which helps to ensure vouchers will not be sent to the wrong mobile number.

  One Time Password will be sent to your registered mobile number.

  

  Vouchers will be sent to your verified mobile number.

  

• I was not prompted to key in an OTP after keying in my mobile number. Why is this so?

  Once you have keyed in your mobile number, RedeemSG will verify this number against the mobile number listed in your Singpass. If the mobile number matches your Singpass records, you will not be prompted to key in an OTP.

• I was prompted to key in an OTP, but did not receive the OTP or voucher link SMS. What should I do?

  If you are not receiving ‘gov.sg’ SMS messages to your phone, please refer to the steps listed here https://go.gov.sg/no-govsg-sms from Gov.sg.

• How can I verify that the SMS link I received is a legitimate link?

  The SMS is identifiable by the sender named “gov.sg”. Please also check that your unique voucher link starts with the following prefix https://voucher.redeem.gov.sg. Do not trust vouchers starting with other prefixes.

  Please be careful to only use the official links and QR code go.gov.sg/cdcv to claim your vouchers. Gov.sg will only send you an SMS with your unique voucher link after you claim your vouchers at go.gov.sg/cdcv and will never send SMSes requiring your personal or banking details.

  If you detect any suspicious messages relating to RedeemSG or Gov.sg or CDC vouchers, please contact PA at 6225 5322, or submit the information online at www.police.gov.sg/iwitness or call 1800 2555 0000 to make a police report.

  

  A typical SMS from gov.sg will look like the screenshot above. Please note that the masked NRIC portion and exact voucher link URL blurred will vary.

• What happens if I accidentally delete the SMS? Can I retrieve the SMS?

  To retrieve the voucher link for your CDC Vouchers, please visit go.gov.sg/cdcv and login with Singpass again. A SMS with the voucher link will be sent to you.

• I tried to claim my vouchers, but the website informs me that someone else in my household has already claimed the vouchers. What should I do next?

  If someone else has claimed the vouchers, the page will display the name of the family member who has claimed the vouchers on behalf of the household after you have completed the login with Singpass. You may wish to check with that household member.

  Should the individual belong to another household staying at the same address, please visit your nearest CC to apply for the CDC Vouchers before 15 December 2025. Please bring along the following supporting documents: your NRIC, and any one of the relevant documents to show proof of household (e.g proof of previous overseas employment / proof of overseas address / tenancy agreement / proof of new resident e.g. taking/handing over keys)

• I do not have a mobile phone or digital device. What should I do?

  Please seek help from your family members for assistance to claim the vouchers.

  If you are unable to seek help, you can approach the nearest Community Centres/Clubs for assistance to print the vouchers. Please bring along your notification letter, your Identification Card (IC) and ensure you have a valid Singpass account.

  To find out the location of your nearest CC, please key in your postal code in the CC locator.

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Spending Your CDC Vouchers

• Am I able to use the CDC Vouchers across all districts beyond my residential constituency?

  Yes.  The CDC vouchers can be used at all participating heartland merchants, hawkers and supermarkets island wide. You can visit go.gov.sg/cdcvouchers to find out where to spend your CDC Vouchers.

  You can also identify participating heartland merchants and hawkers with the teal-coloured “CDC Voucher” decal displayed at shopfronts. Reference of the CDC Voucher decal:
  

  Similarly, you can also identify participating supermarkets with the yellow-coloured “CDC Supermarket Voucher” decal displayed at storefronts. Reference of the CDC Supermarket Voucher decal:
  

• Is there a maximum number of vouchers I can spend per purchase?

  There is no limit to the number you can spend per purchase. However, you can only stack a maximum of 15 digital vouchers per QR code to ensure that the QR code remains scannable by merchants.

• Do I get my change back if the purchase (e.g. $8) is less than the amount of digital vouchers that I want to spend (e.g. $10)?

  Similar to other vouchers like supermarket vouchers, there will be no change provided if the purchase amount is less than the vouchers used.

  For example, if the cost of item is $6,

  Value of Vouchers Used (in $2, $5 and $10 denominations for heartland merchant purchases)	Unused amount/value
  $7.00	No change will be issued by merchant
  $5.00	Resident to top-up the difference of $1.00 using cash

• How do I spend the vouchers? Do I need to download a mobile application to scan the merchant QR code to make payment?

  There is no need for residents to download any mobile application. Simply claim your vouchers by going to go.gov.sg/cdcv. The voucher link will be sent to your verified mobile number. You can then use the voucher by presenting the QR code vouchers at participating hawkers and heartland merchants, or participating supermarkets identified by the CDC Vouchers teal or yellow decal.

• How do I verify that the merchant has successfully deducted my vouchers?

  Merchants will receive a transaction successful confirmation on either their RedeemSG Merchant mobile application or Point-of-Sales interface. At the same time, your QR code will be updated to “Redeemed” along with the merchant’s name and time of transaction. If you have exited that page, you can view your transaction history on the main vouchers page instead. All spent vouchers will no longer be clickable and will be marked as redeemed.

  
  

  
  

• What happens if I accidentally misplaced my printed vouchers?

  Any misplaced vouchers may be used by anyone who picks it up. You may request for a re-print of your remaining vouchers at the CCs. However, a new set of CDC Vouchers will not be issued. Recipients are advised to exercise personal responsibility in safekeeping their vouchers as they are equivalent to cash.

  Please note that the vouchers are non-refundable and/or non-exchangeable.

• How do I find out how much value is left for my CDC vouchers?

  You may access your voucher link found in the SMS sent by gov.sg to find out the remaining balance of your CDC Vouchers. The value is shown on the respective tabs.

  

• Am I able to use the CDC vouchers online?

  The vouchers cannot be used for e-commerce or online transactions.

• Any restricted items that the vouchers cannot be used for?

  As per our Terms and Conditions available here, the vouchers are not valid for purchase of:
  1.             Lottery products
  2.             Petrol
  3.             Diesel
  4.             Alcohol
  5.             Cigarettes

• Previously the CDCs provided an option for residents to donate their CDC Vouchers 2024. Similarly, can I donate my 2025 vouchers for a good cause?

  For CDC Vouchers 2025, the details of donation will be announced at a later date. We encourage all households to claim and spend their CDC Vouchers 2025.

• This year, the scheme is targeted to support households in their daily expenses. Will more be done to help the less privileged?

  The CDC Vouchers Scheme is one part of the Government’s Assurance Package to help Singaporean households cope with daily expenses. The objective of the CDC Voucher Scheme is to support Singaporean households with daily essentials. The Government Budget includes other schemes to tap on for those who may require further assistance.

• I received an SMS asking me to key in my NRIC and personal details to claim my CDC Vouchers. Is it a scam?

  Do not click on the link or reply. CDCs, gov.sg or RedeemSG will never send any SMSes asking for your personal information or banking details to claim your CDC Vouchers. If you detect any suspicious messages relating to RedeemSG or gov.sg or CDC Vouchers, please contact PA at 62255322, or submit the information online at https://www.police.gov.sg/I-Witness or call 1800 255 0000 to make a police report.

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