Registration for Interested Merchants | Onboarding for Registered Merchants
About CDC Vouchers Scheme
CDC Vouchers Scheme 2022
The Finance Minister Mr Lawrence Wong announced at Budget 2022 that as part of the Household Support Package, the Community Development Councils (CDCs) will be given three new tranches of the CDC Vouchers Scheme from 2022 to 2024 to support Singaporeans during difficult times. This is in addition to the $100 in CDC vouchers that every Singaporean household is eligible for, announced in Budget 2021.
In May 2022, all Singaporean households can each receive $100 in CDC vouchers to help in daily expenses as part of the Household Support Package. You can use the vouchers to purchase goods and services from participating hawkers and heartland merchants.
CDC Vouchers Scheme 2021
Deputy Prime Minister and then Finance Minister Mr Heng Swee Keat launched the CDC Vouchers Scheme in June 2020 and January 2021 respectively to help Singaporean lower-income households defray their cost of living and at the same time, to support hawkers and heartland merchants affected by Covid-19 pandemic. Each identified Singaporean lower-income household received $50 worth of CDC Vouchers in June 2020 and January 2021.
In Budget 2021, Deputy Prime Minister and then Minister for Finance, Mr Heng Swee Keat announced the $130million CDC Vouchers Scheme to thank Singaporeans for their sense of solidarity and to support heartland merchants and hawkers. Each Singaporean household will receive $100 CDC vouchers and the scheme will benefit up to 1.3 million Singaporean households.
With the roll-out of the CDC Vouchers Scheme, participating merchants and hawkers can expect the following:
- Next-day payout*
- No Commissions or fees
- No need to count physical vouchers
*Merchant would need to ensure bank account/PayNow proxy (handphone, NRIC or UEN) provided to PA are accurate in order to achieve the reimbursement timeline.
To enable this, merchants will use the RedeemSG Merchant app to easily accept vouchers and tally transactions.
CDC Ambassadors will assist participating merchants and hawkers to successfully onboard the CDC Vouchers Scheme.
There are two (2) key stages of participation:
1) Stage 1 - Register your interest with
a) the CDC Ambassadors, or
b) the Digital Ambassadors from the SG Digital Office, or
c) register your interest with your CDC.
2) Stage 2 - A CDC Ambassador will get in touch with you for the sign up and onboarding. Training will be provided during the onboarding process.
To assist merchants in the registration of interests and onboarding process, IMDA's Digital Ambassadors and CDC Ambassadors are deployed island-wide. The IMDA's Digital Ambassadors can be identified by the uniform and button badge that they will be wearing during deployment:Sample of Digital Ambassador's Uniform
The CDC Ambassadors can be identified by the official lanyard and button badge during deployment as shown below:Sample of Button Badge worn by Digital Ambassador and CDC Ambassador
Sample of CDC Ambassador's lanyard
All participating merchants and hawkers will be featured on go.gov.sg/cdcvouchersmerchants so residents can conveniently search for shops nearest to them. You are required to prominently display the CDC Voucher decal at their stall / shop front for visibility to customers.
Please visit the CDC website https://vouchers.cdc.gov.sg
Registration for Interested Merchants
Please register your interest with your CDC using the respective CDC forms below. To find out which CDC your stall falls under, please key in your postal code using the district locator. An officer will be in touch with you within 14 calendar days upon submission of the form on the status of your registration.
Central Singapore CDC https://go.gov.sg/csmerchantreg North East CDC https://go.gov.sg/csmerchantreg North West CDC https://go.gov.sg/nwmerchantreg South East CDC https://go.gov.sg/semerchantreg South West CDC https://go.gov.sg/swmerchantreg
In case of enquiries, please contact our hotline at 6225 5322. The operating hours of our hotline are:
● 8am to 6pm, Mondays to Sundays, except Public Holidays (PH)
● 8.00 am to 1.00 pm on eve of the 3 public holidays, namely New Year, Chinese New Year and Christmas
If you have submitted your application and have not received a reply after 14 calendar days from the date of submission, please contact your respective CDCs to check on the status of your application. We seek your patience as our Ambassadors are reaching out to a large number of merchants progressively in the next few months.
Central Singapore CDC email@example.com North East CDC firstname.lastname@example.org North West CDC email@example.com South East CDC firstname.lastname@example.org South West CDC email@example.com
No, there is no need to register again to participate in CDC Vouchers 2022 if you have already been onboarded to the CDC Vouchers scheme launched in Dec 2021. Our CDC Ambassadors will reach out to you to update on the new scheme and provide the welcome letter.
During the sign-up process, we will obtain your business contact information (such as bank account details, contact information and UEN used by your business). If you wish to provide other personal information to us (such as your NRIC No.), we may accept the information.
You will need to prepare supporting documents for your bank account or PayNow proxy (handphone, NRIC or UEN), depending on which mode of payment was chosen.
If you are an iPhone user, please also prepare your Apple ID and password on hand as you will need this to be able to download the RedeemSG Merchant app to accept the CDC Vouchers.
Samples of supporting documents for merchant's PayNow (top) and bank account details (bottom). Merchants may prepare either type of supporting document based on mode of payment chosen.
Onboarding for Registered Merchants
You may download the app 'RedeemSG Merchant' on Apple App Store or Google Play Store. A CDC Ambassador will get in touch with you for the sign up and onboarding. Training will be provided during the onboarding process, and you will be provided with your unique shop code to access the app.
You will receive your shop code from the CDC Ambassador during your onboarding session. It will also be sent to you via SMS to your registered mobile number.
Your staff can download the RedeemSG Merchant app using their own device, and log-in using the same shop code that was issued to you by the CDC Ambassador or sent to you via SMS. Please get all your staff to download the app and login via your Shop Code to ensure that customers can redeem their vouchers with your staff even if you are not at the stall.
Yes, in order to enable this, you can sign-up each branch as a single shop account and that shop will be issued its own shop code. Staff will then only be able to see that particular shop’s transactions.