Merchants' FAQ

Registration for Interested Merchants | Onboarding for Registered Merchants

About CDC Vouchers Scheme

• What is the CDC Vouchers Scheme 2026 (January)?

  Each Singaporean household can claim $300 in CDC Vouchers digitally at go.gov.sg/cdcv.

  The CDC Vouchers Scheme 2026 (January) was announced by Prime Minister Mr Lawrence Wong during Budget 2025. It aims to provide additional support for Singaporean households to tackle cost pressures.

  The value of the $300 CDC Vouchers 2026 (January) will be allocated equally (i.e. $150 each) to be spent at participating heartland merchants and hawkers, and at participating supermarkets. Singaporean households have until 31 December 2026 to claim and spend their CDC Vouchers 2026 (January).

• What are the key benefits of signing up?

  With the roll-out of the CDC Vouchers Scheme, participating merchants and hawkers can expect the following:
  1. Next-day payout*
  2. No Commissions or fees
  3. No need to count physical vouchers

  *Merchant would need to ensure bank account/PayNow proxy (either UEN, handphone, or NRIC), provided to our CDC Ambassadors is accurate to facilitate the timely reimbursement.

  To enable this, merchants can use the RedeemSG Merchant application to seamlessly accept the CDC vouchers and manage transaction records.

  CDC Ambassadors will assist eligible participating merchants and hawkers in successfully onboarding to the CDC Vouchers Scheme.

• What are the steps to come onboard the scheme?

  There are two (2) key stages of participation:

  Stage 1 – Register your interest with:
  a. the CDC Ambassadors, or
  b. the Digital Ambassadors from the SG Digital Office, or
  c. your CDC at vouchers.cdc.gov.sg/merchants/info

  Stage 2 – A CDC Ambassador will get in touch with you for the sign-up and onboarding. Training will be provided during the onboarding process.

• I was approached by individuals claiming to be Ambassadors for the CDC Vouchers Scheme. How can I verify that they are authorised personnel?

  To assist merchants in the registration of interests and onboarding process, IMDA's Digital Ambassadors and CDC Ambassadors are deployed island-wide.

  The IMDA's Digital Ambassadors can be identified by the uniform that they will be wearing during deployment.

  The CDC Ambassadors can be identified by the official lanyard and CDC Vouchers badge during deployment.

• How will customers know that they can use the vouchers at my place of business?

  All participating heartland merchants and hawkers will be featured on go.gov.sg/cdcvouchers so residents can conveniently search for shops nearest to them. You are required to prominently display the CDC Voucher decal at your stall / shop front for visibility to customers.

• How can I get more information about the CDC Vouchers Scheme?

  Please visit the CDC website: vouchers.cdc.gov.sg

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Registration for Interested Merchants

• How can I register interest to participate in the CDC Vouchers Scheme?

  Please register your interest with your CDC using the respective forms below. To find out which CDC your stall/shop falls under, please key in your postal code here: www.gowhere.gov.sg/cdc

  Central Singapore CDC	go.gov.sg/csmerchantreg	In case of enquiries, please contact our hotline at 6225 5322. The operating hours of our hotline are: ● 8am to 6pm, Mondays to Sundays, except Public Holidays (PH) ● 8.00 am to 1.00 pm on eve of the 3 public holidays, namely New Year, Chinese New Year and Christmas
  North East CDC	go.gov.sg/nemerchantreg
  North West CDC	go.gov.sg/nwmerchantreg
  South East CDC	go.gov.sg/semerchantreg
  South West CDC	go.gov.sg/swmerchantreg

  An officer will be in touch with you within 14 calendar days upon submission of the form on the status of your registration.

• How can I check my application status after I have submitted my interest to participate?

  If you have submitted your application and have not received a reply after 14 calendar days from the date of submission, please contact your respective CDC to check on the status of your application.

  Central Singapore CDC	pa_centralsingapore@pa.gov.sg
  North East CDC	northeast_cdc@pa.gov.sg
  North West CDC	northwest_cdc@pa.gov.sg
  South East CDC	southeast_cdc@pa.gov.sg
  South West CDC	southwest_cdc@pa.gov.sg

• I had previously participated as a merchant in the CDC Vouchers Scheme 2025 under the digital scheme. Do I need to register again to join this CDC Vouchers Scheme 2026?

  No, there is no need to register again to participate in CDC Vouchers Scheme 2026 if you have already been onboarded to the CDC Vouchers scheme.

• What do I need to prepare to sign up and onboard as a new merchant?

  During the sign-up process, we will obtain your business contact information (such as the bank account details, contact information and UEN used by your business). If you wish to provide other personal information to us (such as your NRIC No.), we may accept the information.

  Please also prepare supporting documents for your bank account or PayNow proxy (UEN, handphone, or NRIC), depending on which mode of payment was chosen.

  
  
  Samples of supporting documents for merchant's PayNow (top) and bank account details (bottom). Merchants may prepare either type of supporting document based on mode of payment chosen.

  If you are an iPhone user, please also prepare your Apple ID and password on hand as you will need this to download the RedeemSG Merchant app to accept the CDC Vouchers.

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Onboarding for Registered Merchants

• How do I gain access to the RedeemSG Merchant app?

  You may download the app 'RedeemSG Merchant' on the Apple’s App Store or Google Play Store. A CDC Ambassador will get in touch with you for the sign-up and onboarding. Training will be provided during the onboarding process, and you will be provided with your unique shop code to access the app.

• How do I get my shop code?

  You will receive your shop code from the CDC Ambassador during your onboarding session. It will also be sent to you via SMS to your registered mobile number.

• I currently have multiple shop branches. Am I able to track each of the shops’ transactions individually and ensure only one branch’s staff can see that branch’s records?

  Yes, in order to enable this, you can sign up each branch as a single shop account and that shop will be issued its own shop code. Staff will then only be able to see that particular shop’s transactions.

• Can I share the RedeemSG Merchant account with my staff? How do they log in to the app?

  Your staff can download the RedeemSG Merchant app using their own device, and log in using the same shop code that was issued to you by the CDC Ambassador or sent to you via SMS. Please get all your staff to download the app and log in with your shop code to ensure that customers can redeem their vouchers with your staff even when you are not at the stall.

  Shop Code sent via SMS
  To easily retrieve the shop code, you can also find this on your app under “Settings” > “Show Shop Code”

• Where can I find my shop code?

  The CDC Ambassador who has onboarded you should have a copy of the shop code. You should have also received the shop code via SMS during onboarding. You are encouraged to note down the shop code on the CDC Vouchers Scheme decal.

  After you have logged in to RedeemSG Merchant App, you can find the shop code under “Settings” > “Show Shop Code”. You can use this to onboard other fellow staff.

  

• I did not receive the SMS on One Time Password. What should I do?

  If you are not receiving “gov.sg” SMS messages to your phone, please refer to the steps listed here from Gov.sg.

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