Merchants' FAQ

Registration for Interested Merchants | Onboarding for Registered Merchants

About CDC Vouchers Scheme

• What is the CDC Vouchers Scheme 2024 (June)? How does it differ from CDC Vouchers Scheme 2024 (January)?
  
  CDC Vouchers Scheme 2024 (June)
  From 25 June 2024, each Singaporean household can claim an additional $300 in CDC Vouchers 2024 (June) digitally at go.gov.sg/cdcv. This is on top of the $500 worth of CDC Vouchers distributed in January 2024.
  
  The CDC Vouchers Scheme 2024 (June) is part of the $1.9 billion enhancement to the Assurance Package announced by then Deputy Prime Minister and Finance Minister Mr Lawrence Wong during Budget 2024. The package aims to provide more immediate support for Singaporean households and help defray daily expenses.
  
  The value of the $300 CDC Vouchers 2024 (June) will be allocated equally (i.e., $150 each) to be spent at participating heartland merchants and hawkers, or at participating supermarkets. une).
  
  CDC Vouchers Scheme 2024 (January)
  From 3 January 2024, each Singaporean household can claim $500 in CDC Vouchers 2024 digitally at go.gov.sg/cdcv. These vouchers are part of the Government’s continuing efforts to help Singaporean households cope with daily expenses.
  
  The vouchers were announced by Deputy Prime Minister and Finance Minister Mr Lawrence Wong as part of Budget 2022, Budget 2023, and the $1.1 billion Cost-of-Living Package in September 2023. The value of the $500 CDC Vouchers 2024 (January) will be allocated equally (i.e., $250 each) to be spent at participating heartland merchants and hawkers, or at participating supermarkets. Singaporean Households have until 31 December 2024 to claim and spend their CDC Vouchers 2024 (January).
  
• What are the key benefits of signing up?

  With the roll-out of the CDC Vouchers Scheme, participating merchants and hawkers can expect the following:

  1. Next-day payout*
  2. No Commissions or fees
  3. No need to count physical vouchers

  *Merchant would need to ensure bank account/PayNow proxy (handphone, NRIC or UEN) provided to PA are accurate in order to achieve the reimbursement timeline.

  To enable this, merchants will use the RedeemSG Merchant app to easily accept vouchers and tally transactions.

  CDC Ambassadors will assist participating merchants and hawkers to successfully onboard the CDC Vouchers Scheme.

• What are the steps to come onboard the scheme?

  There are two (2) key stages of participation:

  1) Stage 1 - Register your interest with
  a) the CDC Ambassadors, or
  b) the Digital Ambassadors from the SG Digital Office, or
  c) register your interest with your CDC.

  2) Stage 2 - A CDC Ambassador will get in touch with you for the sign up and onboarding. Training will be provided during the onboarding process.

• I was approached by individuals claiming to be Ambassadors for the CDC Vouchers Scheme. How can I verify that they are authorised personnel?

  To assist merchants in the registration of interests and onboarding process, IMDA's Digital Ambassadors and CDC Ambassadors are deployed island-wide. The IMDA's Digital Ambassadors can be identified by the uniform and button badge that they will be wearing during deployment:

  

  Sample of Digital Ambassador's Uniform

  The CDC Ambassadors can be identified by the official lanyard and button badge during deployment as shown below:

  

  Sample of Button Badge worn by Digital Ambassador and CDC Ambassador

  
  

  

  Sample of CDC Ambassador's lanyard

• How will customers know that they can use the vouchers at my place of business?

  All participating merchants and hawkers will be featured on go.gov.sg/cdcvouchers so residents can conveniently search for shops nearest to them. You are required to prominently display the CDC Voucher decal at their stall / shop front for visibility to customers.

• How can I get more information about the CDC Vouchers Scheme?

  Please visit the CDC website https://vouchers.cdc.gov.sg

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Registration for Interested Merchants

• How can I register interest to participate in the CDC Vouchers Scheme?

  Please register your interest with your CDC using the respective CDC forms below. To find out which CDC your stall falls under, please key in your postal code using the district locator. An officer will be in touch with you within 14 calendar days upon submission of the form on the status of your registration.

  Central Singapore CDC	https://go.gov.sg/csmerchantreg
  North East CDC	https://go.gov.sg/nemerchantreg
  North West CDC	https://go.gov.sg/nwmerchantreg
  South East CDC	https://go.gov.sg/semerchantreg
  South West CDC	https://go.gov.sg/swmerchantreg

  In case of enquiries, please contact our hotline at 6225 5322. The operating hours of our hotline are:

  ● 8am to 6pm, Mondays to Sundays, except Public Holidays (PH)

  ● 8.00 am to 1.00 pm on eve of the 3 public holidays, namely New Year, Chinese New Year and Christmas

• How can I check my application status after I have submitted my interest to participate?

  If you have submitted your application and have not received a reply after 14 calendar days from the date of submission, please contact your respective CDCs to check on the status of your application. We seek your patience as our Ambassadors are reaching out to a large number of merchants progressively in the next few months.

  Central Singapore CDC	pa_centralsingapore@pa.gov.sg
  North East CDC	northeast_cdc@pa.gov.sg
  North West CDC	northwest_cdc@pa.gov.sg
  South East CDC	southeast_cdc@pa.gov.sg
  South West CDC	southwest_cdc@pa.gov.sg

• I had previously participated as a merchant in CDC Vouchers 2023 under the digital scheme. Do I need to register again to join CDC Vouchers Scheme 2024?

  No, there is no need to register again to participate in CDC Vouchers 2024 if you have already been onboarded to the CDC Vouchers scheme. Our CDC Ambassadors will reach out to you to update on the new scheme and provide the welcome letter.

• What do I need to prepare to sign-up and onboard as a new participating heartland merchant/hawker?

  During the sign-up process, we will obtain your business contact information (such as bank account details, contact information and UEN used by your business). If you wish to provide other personal information to us (such as your NRIC No.), we may accept the information.

  You will need to prepare supporting documents for your bank account or PayNow proxy (handphone, NRIC or UEN), depending on which mode of payment was chosen.

  If you are an iPhone user, please also prepare your Apple ID and password on hand as you will need this to be able to download the RedeemSG Merchant app to accept the CDC Vouchers.

  
  
  Samples of supporting documents for merchant's PayNow (top) and bank account details (bottom). Merchants may prepare either type of supporting document based on mode of payment chosen.

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Onboarding for Registered Merchants

• How do I gain access to the app?

  You may download the app 'RedeemSG Merchant' on Apple App Store or Google Play Store. A CDC Ambassador will get in touch with you for the sign up and onboarding. Training will be provided during the onboarding process, and you will be provided with your unique shop code to access the app.

• How do I get my shop code?

  You will receive your shop code from the CDC Ambassador during your onboarding session. It will also be sent to you via SMS to your registered mobile number.

• Can I share my RedeemSG Merchant account with my staff? How do they login to the app?

  Your staff can download the RedeemSG Merchant app using their own device, and log-in using the same shop code that was issued to you by the CDC Ambassador or sent to you via SMS. Please get all your staff to download the app and login via your Shop Code to ensure that customers can redeem their vouchers with your staff even if you are not at the stall.

• I currently have multiple shop branches. Am I able to track each of the shops’ transactions individually and ensure only one branch’s staff can see that branch’s records?

  Yes, in order to enable this, you can sign-up each branch as a single shop account and that shop will be issued its own shop code. Staff will then only be able to see that particular shop’s transactions.

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